Refunds and cancellations

Page Tailors is a trading name of Book A Tradesman FZC, a free zone company licensed by the Sharjah Publishing City Free Zone Authority, licence number 4415903.01, with its address at Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates. This policy is part of our terms and conditions.

How to cancel

Email hello@pagetailors.co.uk or message us on WhatsApp on +44 7448 100081. We confirm every cancellation in writing within one working day.

The website price

• You only pay once you have seen your website and are happy with it.
• After it goes live the price is not refundable, but if something we built does not work as agreed, we fix it free.

Hosting

• The first year is included in the website price.
• After that it is £25 a year. If the yearly payment is taken and you tell us within 14 days that you no longer want hosting, we refund it in full.

The Growth plan

• The first three months are the minimum term.
• After that you can cancel at any time. The plan stops at the end of the month you have already paid for, and no further payments are taken.
• We do not refund part months.

Google Business Profile help

• If we have not started the work, or the guided call has not taken place, we refund you in full.

Larger projects

• Before we start work: a full refund of anything you have paid.
• After work has started, before launch: we refund what you have paid, minus the work done so far, worked out against the stages in your quote. We tell you the figure before we keep anything.

The free website check

The check is free, so there is nothing to refund.

How refunds are paid

Refunds go back to the card you paid with, in the same currency, within 10 working days of us agreeing them. Your bank may take a few more days to show it. We cannot refund charges made by your own bank.

If we cancel

If we stop providing hosting or the Growth plan for any reason of ours, we refund any payment for a period we have not provided.

Problems

If you are unhappy, message us first. Most things can be fixed quickly, and we would rather put it right than lose a client.